If you hear any unusual noise coming from your HVAC unit, please turn it off and call us at 910-944-2044. Don’t attempt any kind of repair without consulting an HVAC certified technician first.

You turn on your heat pump, and you smell something burning. What should you do? Who should you call first, the fire department or your HVAC technician? First assess what the smell most likely is, and you may not need to call anyone. Of course, if you’re still nervous because you just don’t know, turn off your heat pump and give one of our highly trained technicians a call at 910-944-2044 to come out to diagnose the smell for you.

A heat pump is a device that transfers heat from one place to another, from inside your home to outside or from outside to inside. In the winter a heat pump works like a heater, extracting heat energy from outside and transferring it inside. In the summer the process reverses and it will remove heat from your home and transfer it outside similar to an air conditioner.